Troubleshooting

🔍 Symptoms:

• No emails in inbox or spam folder
• Haven't received content for several days
• Previously receiving emails, but stopped recently

✅ Solutions:

1. Check your spam/junk folder and mark our emails as 'not spam'
2. Add noreply@daily-dad-dialogs.com to your contacts or safe senders list
3. Verify your email address in Account Settings is correct and verified
4. Check delivery preferences to ensure email delivery is enabled
5. Try sending a test email from your settings to verify delivery

🔍 Symptoms:

• Not receiving SMS despite Pro subscription
• SMS worked before but stopped
• Getting emails but not SMS

✅ Solutions:

1. Verify your phone number is correctly formatted (include country code)
2. Check that SMS delivery is enabled in your delivery preferences
3. Ensure your carrier supports SMS from shortcode numbers
4. Check if you've blocked messages from unknown senders
5. Try sending a test SMS from your settings to verify delivery

🔍 Symptoms:

• Receiving content too early or too late
• Content arrives at inconsistent times
• Timezone seems incorrect

✅ Solutions:

1. Check your delivery preferences and update your preferred time
2. Verify your timezone is correctly set in your profile
3. Allow up to 30 minutes variance in delivery times due to system processing
4. Consider that delivery may be affected by high volume during peak times
5. Contact support if times are consistently more than 1 hour off

🔍 Symptoms:

• Password not working
• Email not recognized
• Getting 'invalid credentials' error

✅ Solutions:

1. Use the 'Forgot Password' link on the login page
2. Check that you're using the correct email address (check for typos)
3. Clear your browser cache and cookies for our site
4. Try logging in from a different browser or incognito mode
5. If you signed up with Google/social login, use that method instead

🔍 Symptoms:

• Getting 'account locked' message
• Unable to access any features
• Suspended account notification

✅ Solutions:

1. Check your email for any account notification messages from us
2. Contact support immediately to review your account status
3. Ensure you haven't violated our terms of service
4. Wait 24 hours and try again if it was a temporary lock
5. Verify your payment method if you're a Pro subscriber

🔍 Symptoms:

• Changes to profile revert after refresh
• Getting error messages when updating info
• Child profiles not saving properly

✅ Solutions:

1. Ensure all required fields are filled out correctly
2. Check your internet connection is stable during saves
3. Try refreshing the page and making changes again
4. Clear browser cache and try again
5. Use a different browser to see if the issue persists

🔍 Symptoms:

• Questions too advanced or too simple for child's age
• Topics that don't match child's maturity level
• Vocabulary inappropriate for age

✅ Solutions:

1. Double-check your child's age in their profile settings
2. Update the child profile with more specific interests and notes
3. Use the feedback options (Pro feature) to train the AI
4. Try regenerating content if the option is available
5. Contact support with specific examples to improve our algorithms

🔍 Symptoms:

• Getting very similar questions repeatedly
• Content doesn't match child's interests
• Generic conversations that don't spark engagement

✅ Solutions:

1. Add more interests and hobbies to your child's profile
2. Include personality notes in the child profile (Pro feature)
3. Rate content and provide feedback to improve future generations (Pro feature)
4. Update child profiles regularly as interests change
5. Try different delivery schedules to get varied content

🔍 Symptoms:

• Content contains inappropriate themes
• Questions that make you uncomfortable
• Content that conflicts with family values

✅ Solutions:

1. Report the specific content immediately through our contact form
2. Include the exact content and date received in your report
3. Update child profiles with any sensitivity notes
4. Temporarily pause content delivery if needed while we investigate
5. Our team will review and improve content filters based on your feedback

🔍 Symptoms:

• Pages take a long time to load
• Getting timeout errors
• Blank or partially loaded pages

✅ Solutions:

1. Check your internet connection speed
2. Try refreshing the page or hard refresh (Ctrl+F5 or Cmd+Shift+R)
3. Clear your browser cache and cookies
4. Try accessing from a different browser or device
5. Check if other websites are working normally for you

🔍 Symptoms:

• Layout looks broken on mobile
• Buttons not working on phone/tablet
• Text too small or overlapping

✅ Solutions:

1. Try rotating your device between portrait and landscape
2. Update your mobile browser to the latest version
3. Clear mobile browser cache and data
4. Try accessing from desktop to see if it's device-specific
5. Report the specific device and browser you're using

🔍 Symptoms:

• Buttons don't respond when clicked
• Forms won't submit
• Getting unexpected error messages

✅ Solutions:

1. Disable browser extensions temporarily to test
2. Check if JavaScript is enabled in your browser
3. Try the action again after waiting a few minutes
4. Log out and log back in to refresh your session
5. Document the exact error message and steps to reproduce it